Return And Exchange Policy
At MAHRAM, every order is packed with care and delivered with pride. Your satisfaction means everything to us.
Eligiblity for Exchange
- Received the wrong size? We’ll swap it (shoes only).
- Received a damaged or defective item? We’ll replace it immediately.
- Exchange or replacement request must be raised within 3 days of receiving your parcel (shoes only).
- Damaged wallets or perfumes must be reported within 24 hours of delivery with clear video.
- The item must be unused, unworn, unwashed, and in its original condition.
- All tags, packaging, and accessories must be intact.
- Note: Make sure to record unboxing video of parcel.
Non-Exchangable Cases
Items that have been used, worn, washed, damaged, or altered in any way.
Requests made after the 3-day/24 hours window for respective products.
Without pictorial evidence (While Unboxing) the return and exchange will not be entertained.
We do not offer exchanges or returns for change of mind. All sales are final once the order is dispatched. We appreciate your understanding as a small business built on trust and quality.
How to Request Exchange
- Contact us within the above mentioned period of delivery with your order details and product photos/videos for verification.
- Once approved, we will guide you through the return and exchange process.
R&E Process
Return and exchange will be iniated after we receive and inspect the returned item.
Once the verification is done. Your order will be dispatched right away.
Our Promise
If there is a genuine issue with your order, we will always take care of you. MAHRAM stands behind every product it ships – your trust means more to us than any single sale.