Privacy Policy
Last Updated: February 19, 2026
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mahramofficial.com and make purchases through our e-commerce platform.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.
Information We Collect
We collect several types of information from and about users of our website:
• Personal Information You Provide: When you place an order or interact with our website, we may collect your name and contact information (full name, phone number, email address), delivery address for shipping purposes, order details and purchase history, communication preferences, and any other information you voluntarily provide to us.
• Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and browsing behavior, such as browser type and version, operating system, IP address, pages visited and time spent on pages, referring website addresses, click patterns and navigation paths, and cookies and similar tracking technologies.
• Information We Do NOT Collect: We do not directly collect or store payment card information, as all payment transactions are processed securely through our third-party payment providers.
How We Use Your Information
We use the information we collect for the following purposes:
• Order Processing and Fulfillment: Processing and completing your orders, sending order confirmations and shipping notifications, managing deliveries and returns, and providing customer support
• Communication: Responding to your inquiries and requests, sending important updates about your orders, providing customer service and support, and sending promotional emails (only with your consent)
• Website Improvement: Analyzing website usage and user behavior, improving our website functionality and user experience, troubleshooting technical issues, and preventing fraud and enhancing security
• Legal Compliance: Complying with applicable laws and regulations in Pakistan, protecting our legal rights and interests, and preventing illegal activities and fraud
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business:
• Payment Processing Partners: JazzCash, EasyPaisa, and banking partners for processing online payments. These providers have their own privacy policies and security measures. We do not store your payment card details on our servers.
• Shipping and Delivery Services: Courier companies and logistics providers to deliver your orders. We share only the necessary information (name, address, phone number) required for delivery.
• Email Service Providers: Hostinger email services for sending order confirmations and communications. Email communications are secured and encrypted.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority in Pakistan. We may share information to protect our rights, property, or safety, or that of our customers.
Cookies And Tracking Technologies
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your preferences and activities.
Types of Cookies We Use
• Essential Cookies: Required for the website to function properly (e.g., shopping cart functionality) • Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about website traffic and user behavior
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website, such as adding items to your cart or completing purchases.
To disable cookies: • Chrome: Settings > Privacy and Security > Cookies • Firefox: Options > Privacy & Security > Cookies • Safari: Preferences > Privacy > Cookies • Edge: Settings > Privacy > Cookies
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.